Shipping Policy

Order processing time

1–2 business days for order preparation and packing.

Shipping transit time

3–5 business days of carrier delivery after dispatch.

Total estimated delivery time

4–7 business days after order confirmation.

Delivery at a glance

• Standard shipping is free ($0.00) for eligible United States addresses, with no minimum purchase and no additional standard shipping charge.
• The US checkout zone includes the 50 states and the District of Columbia, including Alaska and Hawaii. For those two states, contact us before ordering if delivery timing is critical.
• Puerto Rico and other US territories listed separately in checkout are outside the enabled US destination. For APO/FPO/DPO or other special addresses, contact us first to confirm carrier service and address format. International shipping is unavailable.

From confirmation to delivery

Processing begins after order confirmation and includes preparing the item, packing it and arranging carrier pickup. Transit begins once the parcel is handed to the carrier. The ranges above are estimates and can vary by item and delivery address. Business days are Monday to Friday, excluding public holidays.

Track your order

A confirmation is sent to the email entered at checkout. Tracking is shared when available after dispatch. If you cannot find the message or number, email [email protected] with your order reference.

Address changes and shipping delays

Review the street, apartment number, ZIP or postal code and recipient name before ordering. Ask us promptly about an address correction or cancellation; once fulfilment begins a change may be unavailable. Weather, public holidays, carrier interruptions and address problems can affect delivery, and we will explain the revised timing and applicable options.

Missing, damaged or incomplete parcels

If tracking shows delivery but the parcel is missing, or it arrives damaged, contact [email protected] with the order number, item, delivery address and photos where available. Keep the packing materials while we investigate.

Free return shipping

Return shipping is covered by us — the customer return shipping fee is $0.00 for eligible returns, and there is no restocking fee. See the Return & Refund Policy section on this site for the conditions.

Shipping and return support

Mellowhaven
793 Foundry Street, Studio 20, Wichita, KS 67202, United States
+1 316 555 0399
[email protected]

Support hours: Mon-Fri 8am-5pm ET.