Return & Refund Policy

Your 30-day window

You may request a return within 30 days of receiving your order. To qualify for a change-of-mind return, items must be unused, unwashed, undamaged and in their original condition, with original packaging, accessories and labels. Proof of purchase is required. Products that arrive defective, damaged or incorrect are handled under the problem section below.

Request return instructions

1. Email [email protected] within 30 days of delivery with your order number, item name and reason for the return.
2. For a damaged, defective or incorrect item, include photos of the item and packaging where available.
3. Wait for our return instructions and the confirmed return address before shipping anything back.
4. Pack the item securely, use a trackable service and keep your proof of shipment.

Who pays return shipping

Free return shipping — return shipping costs are covered by us. The customer return shipping fee is $0.00 for eligible returns, and we do not charge a restocking fee. Original standard shipping is free. Send authorized returns to the address we confirm; please do not send a return to the company contact address without authorization.

Problems with the item you received

Inspect your order on arrival and contact us promptly if there is a problem. Keep the item and packaging while we review the issue. This policy does not limit rights that apply under consumer protection law.

Inspection, refund and payment posting

We notify you when the return is received and inspected. Refund processing begins once we confirm the return qualifies, and we issue the approved refund to your original payment method within 7 calendar days of approval. Your bank or payment provider may take additional time to show it. If a return cannot be accepted, we will explain why.

Exchanges and cancellations

Contact us to discuss an exchange; availability depends on the item and configuration. Cancellation requests should be sent promptly — once fulfilment has begun, the return process may apply instead.

Shipping and return support

Mellowhaven
793 Foundry Street, Studio 20, Wichita, KS 67202, United States
+1 316 555 0399
[email protected]

Support hours: Mon-Fri 8am-5pm ET.